Yes, you may change or cancel your order free of charge within 24 hours, provided the request is made before 17:00 (5:00 PM). After this period, the order will be processed and prepared for shipment, and changes or cancellations may no longer be possible.

If you’ve entered an incorrect delivery address, please contact us as soon as possible—ideally within 24 hours or before the 5:00 PM cut-off time—at support@furendi.com. We’ll do our best to update the address before your order is processed and shipped.

Orders are processed within 0–3 business days. Once dispatched, delivery via DPD typically takes 5–9 business days.

For full details, please refer to our Shipping Policy.

If no one is available to receive the delivery, the courier will either attempt redelivery or leave the parcel at a nearby collection point. You will receive a notification with instructions on how to retrieve your package.

For full details, please refer to our Shipping Policy.

You may return your order within 30 days of receipt, provided the items are unused, unopened, and in their original packaging and condition.

For full details, please refer to our Return and Refund Policy.

Return shipping costs are the responsibility of the customer. We recommend using a tracked and insured shipping service to ensure safe return of the items.

For full details, please refer to our Returns Policy.

We accept a variety of secure payment methods, including Visa, Mastercard, American Express, Apple Pay, Klarna, Maestro, and PayPal.

For full details, please refer to our Payment Policy.

Yes, all payments on Furendi are processed through trusted, secure payment providers and protected by SSL encryption. Your payment details are handled with the highest level of security and are never stored on our servers.

For more information, please see our Payment Policy.

We collect personal information necessary to process your order and improve your shopping experience. This includes your name, email address, phone number, shipping address, and technical data such as your IP address and browser information.

For full details, please refer to our Privacy Policy.

Your personal data is only shared with trusted third-party service providers, such as payment processors and shipping partners, to fulfill your order and provide essential services. We do not sell or rent your information under any circumstances.

For more details, please see our Privacy Policy.

Please start by checking the tracking status using the tracking number provided in your shipping confirmation email. If the status is unclear or the package appears to be lost, contact us at support@furendi.com and we’ll be happy to assist you.

If your item arrives damaged or incorrect, please contact us as soon as possible at support@furendi.com and include clear photos of the product and packaging. We will promptly arrange for a replacement or issue a refund, depending on your preference.